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Community Forum > Error when appling license

Hello all, please assist with the error i get

Unable to locate key START block [err=41]

This is the 20TB version of the license. I have tried many licenses again the same. Im copying all including --------START KEY BLOCK--------

HELP!

June 20, 2017 | Registered CommenterSvetoslav Simeonov

Greetings,

We have seen in the past that the grammar checker add-on in the Chrome browser was preventing the license key block from being pasted into the dialog window correctly and by using another browser without the add-on allowed us to paste the key block correctly.

Can you verify if you are using Chrome and if you can try a different browser to paste the key block?

Thanks,
-Robert

June 20, 2017 | Registered CommenterRobert Staffeld